Description
Shipping Policy
At sunelva, we aim to provide fast, transparent, and reliable shipping worldwide so you can shop with peace of mind. Below are the key details of our shipping service:
1. Shipping Fees
Shipping costs are calculated automatically at checkout based on order value and weight:
Orders below $79: $9.9 shipping fee
Orders over $79: Free Standard Shipping 🎉
2. Delivery Time = Processing Time + Transit Time
Estimated delivery time: 10–20 business days
Processing Time: 5-10 business days(Processing times may vary depending on product availability and order volume )
- Transit Time: 7-12 business days
The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
3.HOW CAN I GET MY TRACKING CODE?
Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier's tracking information may only be available in 1-2 business days after the order is shipped.
Will my package be delivered to my house or to the post office for me to pick it up?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities/areas/countries, though this is rare.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
4. Important Notes
Shipping delays may occur due to holidays, extreme weather, or customs inspections.
Please ensure that your shipping address and contact details are accurate to avoid delays or returns.
💌 Thank you for shopping with sunelva— we’re committed to making every delivery as smooth and reliable as possible!
RETURN&EXCHANGE
15 DAYS EASY EXCHANGE AND RETURN:
Online purchases (final sale excluded) are eligible for exchange or return within 15 days from the date your order is delivered.
Customers must contact customer service before initiating a return.
RETURN & EXCHANGE CONDITIONS
Please contact us within 15 days starting from the date you receive your order.
Return shipping fees are the responsibility of the customer.
Final sale items are not eligible for return or exchange.
Returned items must be in new condition: unused, unworn, unwashed, and unaltered in any way. Items with signs of use, makeup stains, deodorant marks, perfume scent, or any other damage may be refused.
Please do not return packages to any address shown on the parcel. Only the return address provided by our customer service team is authorized for returns. Unauthorized returns may not be refunded or exchanged.
We do not provide Freight To Collect (FTC) service for returned packages. Original and return shipping fees are non-refundable.
Once your returned package is received and inspected, we will issue your refund to the original payment method within 7 business days, or process your exchange order within 3 business days accordingly. Refunds usually appear in your account within one week after processing.
RETURN PROCESS
Contact our customer service at
Our customer service team will respond within 24 hours after your return/exchange request is approved.
Please ship the return package to our warehouse and provide the return tracking information (including the tracking number and shipping carrier) to our customer service email.
Refunds or exchanges will be processed within one week after we receive your returned package. A confirmation email will be sent once your refund or exchange has been completed.
ORDER CANCELLATION
To cancel an order, please submit a help ticket through our "" page.
If the order is canceled after 24 hours of purchase but before shipment, a 20% cancellation fee will be charged.
Once the order has been shipped, cancellation requests will no longer be accepted.
CONTACT US
If you have any questions or concerns, please feel free to contact us at